ProScapeUK Privacy Policy

1. Information We Collect

When you contact or book services with ProScapeUK, we may collect the following personal data:

• Contact Information: Name, address, phone number, and email address

• Service Information: Details about your garden or outdoor space relevant to the work required

• Payment Information: Bank details or other payment information (if applicable)

• Communication Data: Emails, messages, or notes relating to our services

We only collect information necessary to provide and improve our services.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to enquiries and provide quotations

• To book, manage, and deliver grounds maintenance services

• To send invoices and process payments

• To communicate updates about bookings or service changes

• To comply with legal obligations, such as tax and accounting requirements

We do not sell or share your personal data with third parties for marketing purposes.

3. Sharing Your Information

We only share your personal data when necessary:

• With service providers such as payment processors or accounting software, who are required to keep your data secure

• When required by law or government authorities

• To protect our rights, property, or the safety of our clients and staff

4. Data Retention

• We will keep your personal data only for as long as necessary to provide services and comply with legal obligations.

• Typically, client information will be retained for up to 6 years to meet UK tax and accounting requirements.

• After this period, data will be securely deleted or anonymised.

5. Security

We take appropriate measures to protect your personal data, including:

• Storing information securely using password-protected systems

• Limiting access to personal data to authorised individuals only

• Using secure payment methods

While we take strong precautions, no method of storage or transmission is completely secure.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Erasure: Ask us to delete your data, where legally possible

• Restriction: Request we limit how we use your data

• Objection: Opt-out of certain uses of your data

• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

7. Cookies and Website Data

Our website may use cookies to improve your browsing experience, such as remembering preferences or analysing website traffic.

• You can manage cookie settings through your browser.

• Any website analytics will be anonymous and not linked to specific individuals.

8. Third-Party Links

Our website may contain links to third-party websites.

• ProScapeUK is not responsible for the privacy practices of external websites.

• We encourage you to read their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices.
The most recent version will always be available on our website, and the date will be updated at the top of this document.

10. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: jsjmcalinden@icloud.com

• Phone: 07957 623016

• Service Area: Longstanton & Surrounding Villages, Cambridgeshire, UK